How to Select the Best Outsourcing Service for Your Business

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Modern business markets are dynamic. They benefit from outsourcing. If your organization is looking to scale through outsourcing, you need to choose an outsourcing partner that provides you the best return on your investment.

Identify the Scope of the Work

Before you can select an outsourcing partner, you need to know the tasks you want them to accomplish for your organization. You set the business goals and what you want to achieve.

To clearly define the scope of the work, write your business goals down. Answer questions like, what is your exact need? What are the best solutions to address your needs?

By answering these simple questions, you can identify the problem you want outsourcing the solve. You can identify the best roadmap for achieving said business goals. Remember, outsourcing is not plug-and-play. It is a specific approach to help your business reach defined goals.

Since no one knows your business better than you, no one is better equipped to define those goals than you. Once the goals are clearly defined, you can set quantifiable expectations for your outsourcer to meet.

In B2B, business processes are outsourced quite often such as design.

Assess the Outsourcer's Technical Expertise

Now, the time has come to qualify outsourcers. Make a shortlist of between three and five vendors.

Evaluate each vendor based on factors such as skill set, use of the latest technology, technical expertise, and passion for your project. Your outsourcer should have the experience needed to solve your most complex challenges.

Price is a factor, but it cannot be the number one factor. An inexpensive pile of garbage is still a pile of garbage.

You want the outsourcing firm you partner with to be experienced with multiple technologies. It is better to have a firm that has above-average experience with multiple technologies as opposed to a firm that has expertise in only two or three technologies related to your industry.

Evaluate Their Reputation

Your business cannot afford to compromise quality. You don’t want to work with a partner that never makes deadlines or is always rude. Evaluate the marketing reputation of a potential outsourcing partner before signing on the dotted line.

Thanks to the Internet, it is easier than ever to check an organization’s reputation and history. If you are still unclear about their reputation, contact some of their past and current clients. Do not hire an outsourcing company unless you are 100 percent convinced that your business goals align with their track record and reputation.

Clearly Communicate Your Budget

Nothing good comes cheap. This applies to outsourcers. If you expect superior service from an outsourcing partner, then you have to pay a higher cost than average.

Before choosing an outsourcing partner, identify the amount of money you will invest in your project. Have a frank conversation about your budget with your outsourcing partner.

For example, if your organization is in the market for outsourced inbound call centers, you will need to understand the items that affect your outsourced call center cost. For example, there are usually startup fees.

The outsourced provider will probably need to do some legal work before they can work for you. Other initial factors could include training, curriculum development, establishing network connectivity, background checks, and the setup or migration of the technology or platforms needed to do the work for your organization.

Startup fees are going to vary based on the work, the services involved, and the size of your organization. However, just to get the ball rolling with this type of outsourcing, an organization should be willing to pay thousands of dollars. On top of that comes the hourly service fee for each agent required.

This is just one example from one field. Outsourcing an accounting firm, marketing, or research and development will bring with it its own unique challenges that can affect cost.


When building a business, you have the option to hire an in-house team or outsource aspects of the project. Finding an outsourcer that meets your requirements can be time-consuming. However, it can increase your business’s efficiency and growth. In fact, some of the largest companies in the world have turned to outsourcing. This means that it is an option that works.

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Victoria Smith is a freelance writer who specialized in business and finance, with a passion for cooking and wellness. She lives in Austin, TX where she is currently working towards her MBA.

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